EXPRESS SHIPPING IN THE US

United States: 2-4 business days  

Delivery time estimates are based on business days and are between metropolitan areas of major cities. The timeframes we have provided are not inclusive of any delays that may occur through customs processing, which are out of our control.

Any customs fees or taxes that may be associated with your purchase from Lily Maya are the responsibility of the customer. Customs charges and taxes differ from country to country and from state to state. It is suggested you contact your local customs department if you are unsure if any taxes or fees are relevant to you.

 

Changing & Cancellation

If you need to change your order, please contact us immediately. We can not guarantee change or cancellation requests.

We process orders quickly, and once our warehouse has processed your order we will be unable to make changes. Once orders have been confirmed in our system they are unable to be cancelled. If you have any questions regarding this, please contact our customer care team at sales@lilymayaco.com

 

Pre-Orders

Occasionally we will have items available for pre-order, to give you the opportunity to secure an item before it arrives. When purchasing pre-sale items, the full amount of the items purchased, including postage will be deducted from your account. No further charges will be applied once the item has arrived and been shipped. It generally takes between 2-5 weeks for a pre-order to arrive, although these dates are mostly accurate, they can sometimes be subject to delays. If you have placed an order that contains pre-sale and non-presale items, they will be shipped at the same time.

 

Lost Package

If your package shows that its been delivered at usps.com, dhl.com, ups.com, or fedex.com and you still haven’t received it, kindly coordinate with your local post office.  If there's any way we can be of help, just please reach out by sending us an email at sales@lilymayaco.com

We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that Lily Maya does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.

Please note that MAIL THEFT is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen.